Office Administrator

Company Name:
Hanger, Inc.
"Empowering Human Potential" is more than a tagline; it's our mantra for all associates, that motivates and reminds us of the essential role we play in the lives of our patients and customers. Whether directly or indirectly, every individual across every business unit and department at Hanger is helping to improve the lives of our patients and customers. One by one, we listen to challenges, collaborate with partners, identify solutions, overcome obstacles, lead through innovation, and apply our expertise to help move lives forward.
We know that the "possible" lives inside each of us, waiting to be unleashed. At every touch point across all of our business, we are keeping lives in motion, breaking down barriers, taking dreams further. As one united Hanger, we are achieving more of our own potential so that we can help patients do the same. Together we are working with one idea in mind: / Empowering Human Potential. /
A job with Hanger, one of the leading clinical authorities in the provision of integrated rehabilitative solutions, including being the largest owner and operator of orthotic and prosthetic clinics in the United States places you on a path leading well beyond ordinary career opportunities.
Position Summary:

Provide the highest level of customer service to patients, fellow employees and referral sources. May assume lead responsibilities in the operations of the front office by assisting with training and assigning and overseeing the work of others. Ensure that billing for all services provided is accurate, timely and fully documented. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs.
Essential Functions: This position may perform some or all of the functions listed below. May be a lead performer or, within established policies, procedures and guidelines, may coordinate the performance of some functions by others:
May train and/or direct the work of other front office staff to ensure the highest level of customer service.
May participate in the hiring process.
May participate in annual Performance Planning and Review process for administrative staff.
Obtain and maintain accurate patient, billing and insurance information, verification and pre-authorization in patient files and in the billing system.
Accurately process all billing daily, with full documentation.
Follow up on all open accounts in a timely manner to ensure that accurate chronological financial records are maintained on each patient.
Coordinate communications with payers to ensure accurate billing practices, enhance reimbursement opportunities, achieve cash collection targets and reduce or maintain A/R over 120 days at and below target level.
Provide counseling to patients advising them of their financial responsibility and obtaining credit agreements for outstanding balances.
Apply all cash and adjustments to the computer billing system and make bank deposits in a timely manner.
Maintain accurate and complete patient files, ensuring that they are in compliance with Hanger's Compliance Policies.
Ensure the privacy and security of protected health information per HIPAA requirements.
Assist with quality assurance programs to ensure patient satisfaction with Hanger Clinic services as necessary.
Oversee patient follow-up and assist with Patient Evaluation Clinics as directed.
Report timely key statistics to market and corporate management for sales, revenue, cash and patient flow.
Maintain a system of internal controls to ensure proper handling of cash receipts including data entry and bank deposits.
Report Clinic employee hours to Payroll Department accurately and timely.
Coordinate scheduling of clinician schedules to ensure proper coverage of patient appointments.
Review clinician documentation to ensure complete and appropriate patient billing.
Performs other duties or special projects as assigned.
Required Skills & Abilities:
Strong customer service skills.
Strong interpersonal, oral (including telephone) and written communication skills.
Ability to key 50 words per minute preferred.
Ability to work with handicapped individuals.
Complete understanding of medical reimbursement and terminology.
Proficient computer skills, including Windows based office technologies (ex. Word, Excel), e-mail and automated billing systems. The ability to train/coach others in these skills.
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc. The ability to train/coach others in these skills.
Knowledge of state, federal and regional collection and reimbursement laws where applicable and Accounts Receivable (A/R) and cash collection principles.
Excellent organizational skills and ability to manage multiple tasks.
Proficiency with basic math and accounting skills.
Ability to identify and solve problems and to coach others as necessary.
Associate degree or equivalent combination of education and experience required.
Minimum five years administrative and/or healthcare billing experience required.
Minimum three to five years experience in Orthotics and Prosthetics (O&P) billing preferred.
In an effort to maintain our highest level of customer service to our patients, no phone calls or walk-ins from prospective candidates, recruiters, staffing agencies or contractors will be accepted by the hiring Hanger Clinic. All inquiries will be directed to Human Resources.
Hanger, Inc. is committed to providing equal employment to all qualified individuals. All conditions of employment are administered without discrimination due to race, color, religion, national origin, sex, age, disability, veteran status, citizenship, or any other basis prohibited by federal, state or local law.

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