Inpatient Admissions Office Coordinator - (IP)

Company Name:
Post Acute Medical
## Inpatient Admissions Office Coordinator - Position Description
Provides admissions office support for the inpatient hospital, serving as the lead support person. Manages referral, intake, verification, pre-certification, and admissions processes; conducts or arranges for facility tours. Makes recommendations to the Admissions Manager regarding, hiring and performance management of staff, where applicable. Serves as a back-up to the Admissions Manager. Performs other related duties as assigned. This is a nonexempt position.
Serves as lead support person for the Admissions Department. Makes recommendations to management re: hiring, and performancemanagement, where applicable. Orients new intake specialists, upon hire, and meets ongoing training needs of the staff
Ensures that all aspects of the admissions process, i.e., signing, verification, pre-certification, facility tour, and signature on release and consent forms, etc. are completed in an efficient and courteous manner
Upon receipt of a referral: Collects referral demographics to include: Referral source, Call back number, Patient name,Hospital/room number, Diagnosis, Insurance coverage, Anticipated discharge date and time, Referring physician
Contacts Clinical Liaison with referral information
Follows-up and documents all referrals within one hour of receipt or as soon as possible
Ensures that each referral is accurately documented
Logs in all referrals/inquires on the daily log: Gathers data from referral source/patient an initiates intake form
Verifies insurance benefits; follows Verification of Benefits Policy & Procedure. In case of un-funded or under-funded clients, follow the Charity Care Policy & Procedure. Obtains pre-certification when necessary
Ensures accurate bed board and census maintenance
Follows admission process matrix as assigned
Verifies that intake is completed; Copies and distributes the intake form and the Clinical Liaison's pre-admission assessment (patient evaluation)form for nursing, therapists, case managers, and physicians
Updates HMS with information
Reviews admission papers with the patient to verify accuracy
Copies all insurance cards for business office files
Requests signature on proper documents, such as promissory notes, release of information, etc..
Orients patients and family member or caregivers as follows: Explains all registration forms, rules and procedures to patient and or family in a manner appropriate to the individual(s). Makes family and patient aware of non-covered services and items, co-insurance, co-payments, and deductibles not covered by insurance. Explains patient visiting hours and makes family feel welcome and comfortable. Discusses family concerns and instructs family on resources for assistance during the hospital stay. Assists patients in completing orientation paperwork prior to admission
Updates missing information when patient registers and verifies accuracy of patient billing information
Verifies insurance benefits; follows Verification of Benefits policy and procedures for unfunded or under-funded patients; follow the charity care policy; obtains pre-certification when necessary
Registers patients in HMS and completes paperwork: In HMS system, pre-registers patient, based on information provided in the pre-admissions assessment or by family, patient, referral source
Obtains copies of all insurance cards and calculates amount patient payment responsibilities, other than insurance covered service; collects co-payments as appropriate
Assigns room and bed numbers and generates paperwork for chart, ID bracelet, and data cards for admission; makes patient folder for business office for use at discharge and forwards to business office
Accurately enters transfers and discharges into system/databases for daily reports
Maintains daily census, bed board, referral log, denial log, and medical transfer log
Remains current on managed care and other insurance contracts; collects co-payment, as appropriate, and counsels patients on financial responsibility; assures the accuracy, completeness, and timelines of charge capture, per system, facility/department policies and procedures
Accepts patient valuables; has valuables placed in safe an documents placed into patient folder
Distributes Admission Documents; makes copies of admissions papers and Clinical Liaison's patient evaluation and distributes to appropriate departments
Works as a team player with other staff to facilitate the smooth operation of the Admissions Department
Maintains referral log to create the following reports: monthly referral admit report, physician referral report
Ensures that proper documentation is sent to all necessary departments prior to patient admission
Participates in in-service educational activities and department meetings
Education and Training: High School diploma or equivalent is required. Business or Technical School is preferred. Medical terminology and knowledge of process of insurance verification is required.
Experience: At least one year experience in a medical office position or in a healthcare registration function.
Knowledge, Skills, and Abilities:
Ability to input data accurately using various computer software programs
Ability to accurately complete financial calculations
Demonstrates excellent customer services and listening skills to understand customer needs
Must exhibit attributes of a strong role model to establish relationships and work well with managers, referral sources, physicians, and staff to promote a positive attitude and environment
Excellent proofreading and grammar skills
Must have a good command of the English language
Highly organized and detailed oriented
Must be able to acquire and demonstrate knowledge of inpatient services and Warm Springs' system programs and offerings, e.g. types of inpatient and outpatient services and facility locations
Must be able to remain calm and level-headed in a fast-paced, multi-faceted environment with frequent interruptions
Ability to follow directions accurately and timely, meet deadlines, identify priorities and understand the need to be flexible in his/her work schedule to accommodate patient needs, i.e. to complete the registration process if approaching end of shift
Must have the ability to acquire knowledge of state, federal and other regulatory agencies related in facility and patient care
Must have the ability to follow through on issues related to insurance verification/approval of benefits
ID: 2014-2054
Category: Administrative Support
Facility: Northshore Specialty Hospital
Type: Regular Full-Time
Job Location: US-LA-Covington
# of Openings: 1

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