Insurance Customer Service Rep - New Orleans

Company Name:
Regions Financial
At Regions the Customer Service Associate supports the Commercial Line by partnering with the team and Producers to enhance and solidify client relationships by meeting or exceeding workflow standards with a strong focus on client retention.
Primary Responsibilities
Assists assigned clients with questions and issues to resolve problems concerning their Regions Insurance relationships and insurance policies
Reviews and monitors complex documents such as renewals, claims, applications, statistical data in support of ongoing business
Prepare and process documents such as policies, renewals, claims, applications, changes, endorsements, binders, contracts, ect. to ensure accuracy, prevention of errors and omissions and coverage of risk organizations
Create and maintain computer files and suspense for follow up action
Assist the Producer in the design and preparation of marketing collateral and presentation material, implementation and servicing of client insurance programs
Refers new sales opportunities to Producer and/so Sales Manager
Contact insurance carriers to coordinate processing claims and gathering necessary documentation to work through difficult claim situations
High school diploma or GED
Two years of experience in the insurance industry
Good customer service, communication, problem solving and organizational skills
Attention to detail
Skilled in MS Office
Certificates & Licenses
Insurance License or obtain within 6 months
Job: Insurance
Primary Location: Louisiana-Covington
Schedule: Full-time
Job Posting: Jun 9, 2014, 2:36:30 PM
Req ID: 40223
Insurance Customer Service Rep - New Orleans

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