Digital Communications Specialist
Covington, LA Covington, LA Full-time Full-time Estimated:
$49.
4K - $62.
6K a year Estimated:
$49.
4K - $62.
6K a year Who We Are Veriforce is a recognized leader in delivering supply chain risk management and compliance solutions that help bring workers home safely each day.
The company's SaaS-based contractor management and compliance software solutions, along with its standardized safety training programs and library of over 400 training courses, empower leading organizations to drive safety and compliance down to the worker level and more effectively mitigate supply chain and regulatory risk.
With the industry's largest safety and compliance network - comprised of 3200 hiring clients, 70,000 contractor companies, 9,000 accredited safety trainers and authorized evaluators, and 2.
5 million individual workers - Veriforce is relied upon for innovative risk management solutions that help connect safety-conscious companies with a safe and qualified third-party workforce and make job sites safer, more productive, and more efficient.
The Role You'll Play The Digital Communications manager is responsible for creating relevant and timely messages/content for our customers and building a variety of value-driven campaigns to keep customers informed and engaged, increase customer satisfaction, and further drive customer expansion opportunities.
As the Digital Communications Manager, you will lead the creation, editing, approval, and delivery of customer communications and programs regarding our solutions, services, and organization.
You will manage the overall development, approval process, and execution of customer communications.
In this role, you will also work with representatives from across the business to collaborate and help them address their specific communication needs.
You're Core
Responsibilities:
Managing a robust Customer Success, multi-channel communications calendar Draft and execute value-driven customer communications across all customer audiences, measure impact, and report results Manage the creation, editing, approval, and delivery of all customer communications Collaborate with other departments for product or service communication needs Ensure brand alignment for all communications, including tone, voice, and design Using brand guidelines, create compelling digital graphics to accompany communications Identify and implement communication automation to drive process efficiencies What Success Looks Like:
A successful candidate in this role will implement and track campaigns that:
Increase Veriforce product, feature, and services adoption Promote Customer engagement and retention Increase customer renewals and expansions Increase user responsiveness and engagement through enhanced, multi-channel communications and outreach strategies.
Our ideal candidate will have:
A Bachelor's Degree in Marketing, Communications, or a related field Exceptional written communication skills with a minimum of 1 -3 years of experience in managing customer-facing communications Strong writing, editing, and proofreading ability Knowledge of data management principles and the ability to use data insights to develop multi-channel campaigns targeting appropriate customer audiences with the right message, at the right time, in the right place Exceptional project management and multitasking skills A strong eye for storytelling and the ability to target appropriate value messages to the proper customer personas Proficiency in relevant software, such as Content Management Systems (Exact Target, Pardot, etc.
) Adobe Creative Suite products and Canva Salesforce and Customer Success Software experience is a plus! Customer Success Management applications such as Totango or similar Ability to efficiently manage multiple communication campaigns and appropriately prioritize customer outreach initiatives based on outcomes that strategically align to the objectives of the business.
Experience in working within a Customer Success Management / Customer Services organization Here are just a few of the great reasons you should join our team! We are mission-focused and mission-driven to help bring workers home safe every day.
Our training products and compliance platform help keep workers safe.
Work with a global team! We have colleagues and customers across North America and overseas.
Veriforce is a great place to work! Our leaders and teams cite culture as one the top reasons this is a great place to work.
Veriforce provides 100% paid employee medical and dental insurance Monthly contributions to Health Savings Accounts A 401(k) match that is immediately fully vested Outstanding time off benefits Paid time off for volunteer activities And more! The successful candidate will have to undergo a criminal record check as a condition of their employment.
Posted:
June 26, 2023 Full-Time Locations Showing 1 location Covington Office Covington, LA 70433, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
$49.
4K - $62.
6K a year Estimated:
$49.
4K - $62.
6K a year Who We Are Veriforce is a recognized leader in delivering supply chain risk management and compliance solutions that help bring workers home safely each day.
The company's SaaS-based contractor management and compliance software solutions, along with its standardized safety training programs and library of over 400 training courses, empower leading organizations to drive safety and compliance down to the worker level and more effectively mitigate supply chain and regulatory risk.
With the industry's largest safety and compliance network - comprised of 3200 hiring clients, 70,000 contractor companies, 9,000 accredited safety trainers and authorized evaluators, and 2.
5 million individual workers - Veriforce is relied upon for innovative risk management solutions that help connect safety-conscious companies with a safe and qualified third-party workforce and make job sites safer, more productive, and more efficient.
The Role You'll Play The Digital Communications manager is responsible for creating relevant and timely messages/content for our customers and building a variety of value-driven campaigns to keep customers informed and engaged, increase customer satisfaction, and further drive customer expansion opportunities.
As the Digital Communications Manager, you will lead the creation, editing, approval, and delivery of customer communications and programs regarding our solutions, services, and organization.
You will manage the overall development, approval process, and execution of customer communications.
In this role, you will also work with representatives from across the business to collaborate and help them address their specific communication needs.
You're Core
Responsibilities:
Managing a robust Customer Success, multi-channel communications calendar Draft and execute value-driven customer communications across all customer audiences, measure impact, and report results Manage the creation, editing, approval, and delivery of all customer communications Collaborate with other departments for product or service communication needs Ensure brand alignment for all communications, including tone, voice, and design Using brand guidelines, create compelling digital graphics to accompany communications Identify and implement communication automation to drive process efficiencies What Success Looks Like:
A successful candidate in this role will implement and track campaigns that:
Increase Veriforce product, feature, and services adoption Promote Customer engagement and retention Increase customer renewals and expansions Increase user responsiveness and engagement through enhanced, multi-channel communications and outreach strategies.
Our ideal candidate will have:
A Bachelor's Degree in Marketing, Communications, or a related field Exceptional written communication skills with a minimum of 1 -3 years of experience in managing customer-facing communications Strong writing, editing, and proofreading ability Knowledge of data management principles and the ability to use data insights to develop multi-channel campaigns targeting appropriate customer audiences with the right message, at the right time, in the right place Exceptional project management and multitasking skills A strong eye for storytelling and the ability to target appropriate value messages to the proper customer personas Proficiency in relevant software, such as Content Management Systems (Exact Target, Pardot, etc.
) Adobe Creative Suite products and Canva Salesforce and Customer Success Software experience is a plus! Customer Success Management applications such as Totango or similar Ability to efficiently manage multiple communication campaigns and appropriately prioritize customer outreach initiatives based on outcomes that strategically align to the objectives of the business.
Experience in working within a Customer Success Management / Customer Services organization Here are just a few of the great reasons you should join our team! We are mission-focused and mission-driven to help bring workers home safe every day.
Our training products and compliance platform help keep workers safe.
Work with a global team! We have colleagues and customers across North America and overseas.
Veriforce is a great place to work! Our leaders and teams cite culture as one the top reasons this is a great place to work.
Veriforce provides 100% paid employee medical and dental insurance Monthly contributions to Health Savings Accounts A 401(k) match that is immediately fully vested Outstanding time off benefits Paid time off for volunteer activities And more! The successful candidate will have to undergo a criminal record check as a condition of their employment.
Posted:
June 26, 2023 Full-Time Locations Showing 1 location Covington Office Covington, LA 70433, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
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